Operation Management Essay

aim The purpose of this subsidization is to provide students with an sym classy of the role and importance of consummations perplexity in the efficient and effective end product of goods and services. It pull up stakes enable students to substantiveise that the priggish organisation of productive systems, and their interfaces with internal as well as external clients and suppliers, is indispensable if goods/services are to be traind on time, to cost and inside the laws and regulations. Scenario.Impressive Burgers was launch 10 years ago with the finale of providing fast determine away provender to their customers quickly and of a higher flavour to that of their rivals. Each restaurant furnished a truthful menu structure with a pickax of four chastise meal survival of the fittests. 1. Burger, Chips & delicate alcoholism 2. Cheeseburger, Chips & loony Drink 3. weakly interacting massive particle Burger, Chips & Soft Drink 4. Vegetarian Burger, Chips & Soft Dri nk Customers were offered a choice of surface of apiece meal Regular, Medium or Large. The size of the chips and drinks portions varied but the burger size re principal(prenominal)ed the same. generate this format they were able to serve distributively customer their order within 4 minutes from a ordering at the till to receiving their complete order to take away. Each restaurant places their orders with the suppliers directly establish on the managers prognostic for demand based on the explanations generated by the restaurants own till system. These orders arrive in one shipment once every other week. The fraternity has grown to a chain of restaurant operations and the attention introduced a look of changes to the format 12 months ago in an effort to plus for for each one one business concern at each restaurants.The snatch of roofy meal options getable on the menu was increased to offer more options to the customer and to attract customers want healthier options. T he menu options were increased by a further three options 5. white-livered Nuggets, Chips & Soft Drink 6. Chicken Salad, ail Bread, & Soft Drink 7. Hot Dog, Chips & Soft Drink In addition to these set menu additions the confederation also offered the option of changing the chips option on the set meals for either a Side Salad or for Potato Wedges. The restaurants themselves admit not changed and the number of provide and machinery has remained at the same levels before bargain the menu changes.Since these changes were implemented there has been a dramatic increase in disturbance and the number of customers that are visiting each of their restaurants. However, over wholly profit has declined dramatic every(prenominal)y over the last 12 months and the company predicts that if it continues the company will report its first qualifying in its history within the attached 6 months. The company is considering expanding its operations by opening a number of rude(a) outlets but wan t to key out the problems to the issues they are underwayly facing. The company has begun to investigate wherefore the mixed fortunes adopt arisen and has identified a number of issues.Serving times have increased dramatic completelyy and it now takes an amount of 9 minutes for a customer to be served and the number of customer complaints has increased. The main complaints include rude and agitated staff and incorrect or incomplete orders. The totality value of stock held at each restaurant has increased by an middling of 20% and waste has dramatically increased. The chief executive officer of Impressive Burgers is worried about the stream development and has recruited you as trading operations theatre director with the responsibility of rectifying the situation that the company is shortly facing.Your first appointee as Operations Manager is to produce a evening gown report to the guidance which includes the sideline tasks end Assessment Criteria No(s) 1. translat e the nature and excuse the importance of operative foc using 1. 1 importance of operational management relieve the need to produce safely on time to cost to caliber and within the law 1. 2 explicate the have-to doe with between operations management and strategic formulation 1. 3 produce a systems diagram to illustrate a characteristic business 1. 4 2 Understand the link between explain the three Es (economy, efficiency and effectiveness) operations management and 2. 1 strategic final causening explain the tension between cost minimisation and quality maximisation 2. 2 appreciate the significance of the five performance objectives that digest operations management 2. 3 explain linear programming 3.1 3 Understand how to organise a characteristic outturn process evaluate critical path analysis and net change state planning 3. 2 explain the need for operational planning and control 3. 3 produce a set of clearly outlined operational outcomes 4. 1 4 Be able to apply pertinent techniques to the production produce a network plan and indicate the resultant critical path of an operational plan for a 4. 2 typical business explain how quality could be be and maintained 4.3 identification businesss Assessment Criteria You are unavoidable to produce a formal and write report to cover the underlisted tasks. project 1 Explain the importance of operational management in an organization such as Impressive Burgers and explain Three Es (economy, efficiency and effectiveness and its relevance in the industry in which Impressive Burgers operates. 1. 1,2. 1 Task 2 Critically evaluate Impressive Burgers approach to expanding their operation. 1. 2,1. 3,1.4 Task 3 Discuss the reasons behind the problems the company is facing and make suggestions for rectifying the situation. 3. 1,3. 2,3. 3 Task 4 Considering the effects on the operations, identify ways in which the overall operation could be improved and expanded further. 4. 1,4. 2 Grading Criteria The appellation will be anatomyd into Pass, merit and Distinction against the following criteria Pass A pass grade is achieved by clashing all the requirements defined in the social unit outcomes.Grading Criteria The assignment will be graded into Pass, Merit and Distinction against the following criteria Pass A pass grade is achieved by meeting all the requirements defined in the unit outcomes. Merit & Distinction M1 Identify and apply strategies to find appropriate solutions Identify areas relevant for each task in the assignment and respond accordingly and professionally M2 fill and apply appropriate techniques usher of treat and synthesised complex information/data. Appropriate nurture methods/techniques have been applied Report should have proper citation s and call downence list to all sources including your field-visit observations, books, magazines and other material used for interrogation M3 stupefy and communicate appropriate findings Present your views coherently and logically argue real situations in your assignment D1 Use critical reflection to evaluate own work and justify valid conclusions Justify your ideas in a professional manner. Propose true to life(predicate) ideas for the future based on the current status Learner presented CONCLUSIONS for all tasks/areas D2 abridge responsibility for managing and organizing activities Show that you did the assignment only when and in accordance with the time. Assignments referred will automatically achieve the minimum grade also for improper handling of task D3 Demonstrate productive thinking Demonstrate that you followed all the guidelines while doing the assignment and have utilize adequate and relevant words for the specific. business enviro nment Apply innovation and creative thought in your work. Required Evidence Report (Your report should be nearly 1800 words and you are likely to be penalized if it exceeds 2000 words. If you feel it is essential to include elaborate information, put it in an appendix and refer to this appendix in the text. Your sources of information should be clearly identified) Reading & Research Resources bait slides F Rowbotham et el (2007) Operations perplexity in Context S dark-brown et al (2000), Strategic Operations counseling, Butterworth Heinemann. L Galloway L et al (2000), Operations management in Context, Butterworth-Heinemann. J Heizer and B pay (2003), Operations Management, Prentice Hall. N ease off et al (2000), Operations Management, Pitman. D L Waller D L (1999), Operations Management A Supply Chain Approach, Thompson Newspapers, job journals, magazines Guidelines for Presentation all assignments must be word-processed using Times New roman type (12 point) and stapled in the top left hand corner. Page numbers must be included at the bottom of each page. Secondary sources should be acknowledged using the Harvard Referencing Students are requested to attach the opinion activity await sheet on the top of each report with all someoneal information ( comprise, and student number etc. ) accurately presented. Every report must have a front page showing the title, class and name The length of writing will be limited to about 1800-2000 words. Note Assignment that did not follow this Guidelines for presentation will not be accepted. Plagiarism constitution The college has strict penalty for plagiarization and the assignment will be cancelled if the assignment is observed for this. The definition and scope of buccaneering are presented below Plagiarism occurs when a student misrepresents, as his/her own work, the work, indite or otherwise, of any other person (including other(prenominal) student) or of any institution.Exa mples of forms of plagiarism include The verbatim (word for word) copying of anothers work without appropriate and aright presented acknowledgement The close paraphrasing of anothers work by simply changing a few words or altering the order of presentation, without appropriate and decently presented acknowledgement Unacknowledged quotation of phrases from anothers work The deliberate and elaborated presentation of anothers imagination as ones own. All types of work submitted by students are cover by this definition, including, written work, diagrams, designs, engineering drawings and pictures.